Overview

This role is responsible for the administrative infrastructure supporting the claims team, including intake, FNOL processing, claim assignment, and ongoing file maintenance. It involves managing claim setup and updates within internal systems (IR/SSC), as well as maintaining and reconciling tracking databases to ensure accuracy and visibility across the team. The position plays a critical role in keeping claims organized, accessible, and moving forward efficiently.

Location: Remote – This position is open to candidates residing anywhere within the United States.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

What You’ll Be Responsible For:

• Support claims team by managing, reporting, and coordinating the onboarding process for new claims using standard materials and processes.

• Monitoring each claim and following up with various insurers and defense counsel to help client and claims consultants move the claim toward resolution.

• Independently assess claim processing status, and thereby assign internal diary dates for next steps in claims processing.

• Lead the prompting for information or moving of information, such as litigation updates, between client/defense counsel and insurer.

• Communicating comfortably (conversing with, or written correspondence) to insurance claims examiners, insurance companies’ counsel, clients and their defense counsel about the claim status, or as instructed by claims consultants.

• Being the initial point of contact for general inquiries, effectively respond to, or efficiently escalate to appropriate claims member.

• Assist claims consultants by organizing and processing claim information and managing the coordination of conference calls as needed.

• Organize data for use in peer benchmarking claims.

• Become lead liaison between the Claims Team and the Tech Team to spearhead modifications, and upgrade ideas to company computer systems and processes

• Track claims by entering new claim information into agency management system and input updated claim information and documentation into agency management system accurately and completely.

• Perform other special projects as assigned.