Company Profile
Company Overview
http://www.nuance.com
Nuance Communications is reinventing the relationship between people and technology. With our market-leading speech and natural language technology, Nuance is creating a more human conversation between us and the many devices, systems, apps, and services that surround us. Every day, millions of people and thousands of organizations experience Nuance through intelligent systems that can listen, understand, learn, adapt to, and facilitate our life and our work.
Voice has emerged as one of the most natural and intuitive ways to interact with technology, creating a powerful alternative to the mouse, keyboard or touchscreen. It’s a vision that has existed in movies and our imagination for decades, and today Nuance is making it a reality. We continuously advance the science of perceiving voice, language and touch, translating them into words, understanding meaning and intent, applying reasoning, and triggering actions and outcomes that seamlessly improve our lives and work.
From phones, cars and an expanding array of other consumer electronics, to hospitals, to the world’s most respected businesses, we are in constant pursuit of disrupting the status quo and realizing new ambitions.
Company Summary:
Nuance is a global organization with more than 35 international operating locations and a sales presence in more than 70 countries. More than half of the organization is located outside of the United States, with particularly significant presence in Australia, Belgium, Brazil, Canada, Germany, Hungary, Japan and the United Kingdom. We deliver solutions to markets around the world and bring global perspective and capabilities to everything we do.
Every day, millions of users and thousands of businesses experience our proven applications. Examples include:
• Samsung – Expansive relationship to deliver Nuance technology across the spectrum of Samsung mobile devices and consumer electronics.
• Ford – Provide hands-free, voice-enabled capabilities in Ford Sync and MyFord Touch to control and interact with the vehicles navigation, telephony and info-tainment systems.
• Cerner and Epic – Use Nuance clinical speech recognition technology to ease the burden of physician documentation, on both desktop and mobile devices.
• University of Pittsburgh Medical Center – Broad partnership to advance clinical documentation and medical intelligence solutions; Nuance technology licensed across all UPMC hospitals.
• USAA – Provide personal assistant capabilities for customer service and engagement on mobile devices.
• Eastern Bank – Uses Nuance voice biometrics to make it easier for customers to authenticate and access accounts when calling customer service.
Nuance is organized into four business divisions that are supported by Corporate Marketing, Operations, Finance, Human Resources, Legal, Corporate Development, and Facilities teams:
Nuance Healthcare is the market leader in voice and clinical language understanding solutions that drive smart, efficient decisions across healthcare. Nuance solutions and services improve the entire clinical documentation process — from capture of the complete patient record to clinical documentation improvement, coding, compliance and appropriate reimbursement. More than 500,000 clinicians and 10,000 healthcare facilities worldwide leverage Nuance’s award-winning solutions to improve patient care and support the physician in any clinical workflow and on any device.
Nuance Mobile & Consumer provides a portfolio of voice, touch and natural language understanding innovations are defining a new generation of intelligent systems and personal assistant technologies. With Nuance technology, people experience more humanized interactions with the world’s best phones, tablets, computers, cars, TVs, apps and services from leading manufacturers and operators.
Nuance Enterprise enables companies to engage with consumers in a way that’s personalized and conversational by leveraging decades of experience in speech, natural language understanding and artificial intelligence. Nuance delivers this more human, connected conversation through multichannel experiences that integrate proactive engagement, voice biometrics, conversational IVR, and mobile and Web virtual assistants.
Nuance Document Imaging provides the software solutions and expertise required by professionals and organizations to gain optimal control of their document and information processes. The company’s expansive portfolio enables strict compliance with information security policies and regulations while enabling organizations to streamline and eliminate gaps across the full spectrum of workflows spanning the lifecycle of their documents from origin to archiving. For users, Nuance’s Imaging solutions deliver an experience that is consistent, familiar and intuitive for more efficient, natural, and intelligent interactions with technologies used to create, capture, and process documents.
Fast Facts
• Headquartered in Burlington, Massachusetts
• More than 35 offices around the world
• Approximately 14,000 employees worldwide
• Approaching $2 billion in annual revenue with four consecutive quarters of improving EPS, cash flow and bookings.
• Significant portfolio of intellectual property, with more than 4,500 global issued and pending patents.
• More than two-thirds of the Fortune 100 use our solutions.
• Automate more than 14 billion customer service interactions each year through more than 6,500 enterprise call center deployments.
• Cloud-based mobile apps and solutions enable more than 7 billion interactions each year.
• Voice-to-text messaging services used worldwide, processing more than 2 billion voicemails annually.
• More than 12 billion transactions to date have touched Nuance’s mobile cloud, which already powers many of the voice and personal assistant experiences on the world’s best-selling phones, cars, TVs and PCs, and is rapidly expanding to support next-generation wearable devices and connected home appliances.
o In July 2015, Nuance enabled 157M unique users and 1.4B speech transactions across a broad spectrum of connected devices (Handsets, Wearables, TVs, IOT and Auto).
• The largest consumer electronics manufacturers—including LG, Roku, Samsung, Panasonic, and others—use our solutions.
• The world’s top carmakers—including Audi, BMW, Ford, Toyota, GM, Mercedes-Benz, and others—are our customers, with more than 100 million voice-enabled vehicles shipped globally.
• More than 10,000 healthcare organizations and more than 500,000 clinicians worldwide use our solutions.
• Ranked among the top 20 in the Healthcare Informatics Top 100 List.