About the Team

The Enterprise Services and Public Affairs (ESPA) Global Communications team is dedicated to enhancing and protecting Citi's reputation across all businesses and brands. We achieve this through communication with diverse stakeholders, including our colleagues. Our nimble team manages a broad spectrum of responsibilities, from executive communications and public engagements to corporate reputation programs and business-specific support, serving as company spokespeople and driving internal communications for a global workforce. We work closely with senior leadership and internal partners worldwide.

The Banking Communications team is a high energy, hardworking and affable team that values colleagues who anticipate what needs to get done and act accordingly, are quick thinkers and can problem solve matters that arise unexpectedly, are intellectually curious, and who have high professional standards and deliver a thoughtful work product.  We operate with a client service mindset and always strive to bring an energetic and fresh approach to our work.

About the Role

Citi Commercial Bank (CCB) sits at the heart of our Banking business, partnering with ambitious, mid-sized companies around the world to fuel their growth and power their international expansion. This role will work as a key partner to the business and its leadership to manage external and internal communications for CCB, which will be a key growth driver of Citi’s Banking strategy. Through conceptualizing and implementing impactful communications initiatives to promote CCB’s capabilities; protecting and enhancing the reputation of the business with media and other key stakeholders; and crafting engaging content for colleagues, this is a highly visible role within a primary business line of Citi’s Banking franchise. This position is an excellent opportunity for a creative, driven and poised professional to play a key role in shaping and amplifying CCB’s narrative.

Responsibilities 

This role will:

• Partner with CCB's Global Head and leadership team as a strategic communications advisor, shaping executive messaging and driving colleague engagement across the franchise.
• Design and execute creative, proactive communications strategies that showcase CCB's unique value proposition and elevate awareness of its products and capabilities.
• Cultivate and maintain relationships with top-tier financial media and journalists covering commercial banking, middle-market companies, and high-growth businesses expanding globally.
• Craft compelling content across formats — press releases, executive talking points, media statements, award submissions, pitch materials, interview briefs, and internal colleague communications.
• Distill complex financial concepts into clear, accessible narratives that resonate with diverse audiences while preserving the authentic voice of our leaders and the bank.
• Build trusted relationships across all organizational levels, from senior executives to cross-functional peers and broader team members, fostering collaboration and alignment.
• Champion the protection and enhancement of Citi's reputation with passion and vigilance in every communication touchpoint.
• Demonstrate sound risk judgment in all business decisions, with particular attention to reputational considerations. Safeguard Citi, our clients, and our assets by ensuring communications activities remain in compliance with applicable laws, regulations, and policies; upholding the highest ethical standards in personal conduct and business practices.

Qualifications

• Bachelor’s degree required, preferable in Journalism or Communications or another related field.
• Minimum 10 years of relevant experience, preferably for a Fortune 500 company, or in an agency supporting Fortune 500 companies.
• Exceptional verbal and written communication skills.
• Highly proactive, determined and results driven.
• Creative mindset and ability to generate innovative ideas to create surround sound for the business.
• A team player with a track record of success delivering high-quality work in a fast paced, dynamic environment.
• Superb judgment, problem-solving ability and resourcefulness.
• Strong command of and experience with consumer financial services preferred.

Critical Competencies

• Oral Communication
• Written Communication
• Project Management
• Relationship Building
• Results Orientation
• Strategic Orientation

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.